Contact information
30-Day Return Right – NERESSA™
At NERESSA™, we want you to shop with confidence. If you change your mind, you may request a return within 30 days of receiving your order, subject to the conditions below.
1. 30-Day Return Period
The 30-day return period begins on the date your order is delivered.
To qualify for a change-of-mind return, the item must be:
- Unused and unwashed
- In its original condition and packaging
- Free from stains, odours, damage, or signs of use
- Accompanied by proof of purchase
Opening the package to inspect the product does not automatically affect your eligibility, provided the item remains unused, unwashed, complete, and in its original condition.
For hygiene reasons, exfoliating towels that have been used or washed cannot be returned for a change of mind.
2. How to Request a Return
To request a return, contact us at:
Please include:
- Your full name
- Your order number
- The email address used at checkout
- The reason for your return
Our support team will review your request and provide the correct return address and instructions.
Please contact us before sending your return. Returns sent without prior approval may not be accepted.
3. Return Shipping Costs
Customers are responsible for return shipping costs for change-of-mind returns.
If we confirm that the item arrived damaged, defective, incomplete, or incorrect, NERESSA™ will provide the appropriate replacement, refund, or return instructions.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, incomplete, or incorrect, contact us at:
We recommend contacting us within 7 days of delivery so we can resolve the issue as quickly as possible.
Please include your order number and clear photos of the product and packaging. Depending on the circumstances, we may offer:
- A replacement
- A full refund
- A partial refund
This policy does not limit any mandatory consumer rights available under applicable law.
6. Contact Us
For questions or assistance with a return, contact:
NERESSA™ Customer Support
neressa.support@gmail.com